"Timo Rintamaki,Lasse Mitronen,Kyoichi Kijima","Exploring mobile value creation in retail  experience","Naples Forum on Service","Proceedings of the 2013 Forum",,,,,2013,June
"Kyoichi Kijima,Timo Rintamaki,Lasse Mitronen","Value Orchestration Platform and Value Co-Creation Process: A Hierarchical Service Systems Model and its Implications","Naples Forum on Service","Proceedings of the 2013 Forum",,,,,2013,June