@inproceedings{CTT100625568,
  author = {Kyoichi Kijima and Mary Edson},
  title = {SUMMARY OF THE FOURTH ANNUAL WORKSHOP AND OPEN SYMPOSIUM ON SERVICE SYSTEMS SCIENCE AT TOKYO INSTITUTE OF TECHNOLOGY},
  booktitle = {Proceedings of the 55th Annual Conference The International Society for the Systems Sciences},
  year = 2011,
}